IT helpdesk & user support
Responsive support for devices, access, applications and everyday technical issues, with clear escalation when an incident needs deeper expertise.
Explore helpdesk supportManaged IT services Dublin
Managed IT services in Dublin for firms that cannot afford loose ends.
For high-value Irish organisations, Radium brings scattered IT into one clearly governed managed service: service desk, Microsoft 365, cyber security, cloud, backup, network and projects under a written scope. You get senior oversight, practical reporting and commercial clarity, not just a helpdesk number.
19,700+service requests completed
1,000+end users in client environments
22 minhistoric average first reply
11+ yearshistoric customer tenure
Historic operating indicators from Radium's service desk. Individual scope and response expectations are agreed separately.
Dublin teamLocal expertise.
National reach.
National reach.
Why Radium
More control than a helpdesk number.
Technology gets difficult when support requests, Microsoft 365 changes, endpoint issues, cyber security actions, backups, renewals and project decisions are spread across different suppliers.
Radium brings those moving parts into one managed service. Your team gets practical day-to-day help, while leadership gets clearer information about risk, recurring issues, assets, licences and priorities.
✓
Accountable supportA defined route for users, incidents, changes and escalation.
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Senior technical oversightAdvice shaped around business risk, not isolated tickets.
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Commercial clarityWritten scope, exclusions and expectations before service begins.
Managed IT services Dublin
The IT capabilities your business needs, working as one.
Service scope is tailored to your users, systems, locations and risk profile. These are the areas most Dublin organisations ask Radium to bring under control.
Microsoft 365 & cloud
User administration, licence visibility, mailbox support, SharePoint and Teams guidance, cloud migrations and secure collaboration.
Explore Microsoft cloud servicesManaged cyber security
Endpoint protection, email security, MFA, access controls, vulnerability follow-up and practical security recommendations.
Explore cyber securityBackup & business continuity
Backup oversight, recovery planning, resilience reviews and supplier coordination for systems your organisation depends on.
Explore backup and continuityNetworks & infrastructure
Support for servers, networks, Wi-Fi, firewalls, VPNs and workplace technology across offices, remote teams and multiple sites.
Explore network operationsIT projects & change
Planned delivery for office moves, hardware refreshes, onboarding, provider transitions, infrastructure upgrades and cloud change.
Discuss an IT projectBuilt for serious businesses
IT support designed around operational confidence.
Radium supports organisations where downtime, weak security, poor vendor control or unclear ownership can affect clients, staff and commercial deadlines.
Talk through your requirementsLess disruptionFaster routes to support and proactive attention to recurring issues.
Stronger securityPractical controls and follow-up across users, devices, email and networks.
Clearer decisionsSenior guidance on risk, priorities, suppliers, projects and investment.
Better visibilityUseful reporting across service demand, assets, licences and infrastructure.
Who Radium supports
Experience where technology risk matters.
Managed and co-managed IT for Dublin teams handling sensitive data, valuable assets, regulated workflows or demanding client relationships.
Financial services
Property & construction
Insurance
Legal firms
Accountants
Professional services
Healthcare
Education
A controlled start
From first review to managed support.
A careful transition protects continuity and makes responsibility clear from the beginning.
- 01
Review
Users, locations, Microsoft 365, network, security, backups, suppliers and immediate risks.
- 02
Scope
Supported systems, service hours, escalation routes, responsibilities, charges and exclusions.
- 03
Transition
Access, documentation, monitoring, protection, remote support, licences and vendor contacts.
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Improve
Ongoing support, reporting, recurring-issue review, project planning and senior guidance.
Common questions
What Dublin businesses ask before changing IT support.
Need a more specific answer? Call Radium on 01 901 2080 or email info@radium.ie.
What managed IT services does Radium provide?
Radium provides service desk support, endpoint management, Microsoft 365 administration, cloud services, backup oversight, cyber security coordination, network and firewall support, user onboarding, procurement support and IT consulting under an agreed service scope.
Can Radium replace our current IT provider?
Yes. A controlled transition can cover access, documentation, Microsoft 365, backups, suppliers, endpoint tools and supported systems before ongoing service begins.
Can you work alongside our internal IT person?
Yes. Co-managed support can add helpdesk capacity, specialist escalation, monitoring, project delivery, cyber security assistance and Microsoft 365 administration while your team retains business knowledge and ownership.
Do you support organisations outside Dublin?
Yes. Radium operates from Dublin and supports organisations across Ireland through remote support and site visits arranged within the agreed scope.
How quickly will Radium respond?
Requests are prioritised by severity during normal support hours. Response expectations are documented in the relevant service schedule so your team understands how incidents are handled.
How much do managed IT services cost?
Pricing depends on users, sites, systems, risk, service hours, licences and project requirements. Radium reviews your environment and provides a written scope rather than applying a one-size-fits-all price.
What people are saying
What Irish businesses say about working with Radium
Real Google feedback from organisations that have worked with Radium.
Start a conversation
Ready to review your managed IT support?
Tell Radium about your users, sites, current provider, Microsoft 365 setup, security concerns or service issues. We will come back during business hours.
Normal support hours are 8:00am–6:00pm GMT Monday–Friday, excluding Irish public holidays.